frequently asked questions
How much is shipping?
Free of charge anywhere in the world (excluding Buma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falklands, Guinea Bissau, Iran, Johnston Island, Kiribati, Libya, Mayottte Island, Myanmar, Nauru, Niue, North Korea, Sao Tome & Principe, St Helena (S. Atlantic), Saint Pierre et Miquelon, Sierra Leone, Soloman Islands, Somalia, Sudan, Syria, Tajikistan, Tokelau Islands, Turkmenistan, Republic of Tuvalu, Wake Islands)
How can I track my order?
How long will it take to get my shoes?
Five to seven days from when we dispatch your shoes. We will send you an email notification when your shoes are dispatched.
What can I do if I have not received my shoes?
What is your return policy?
We want you to absolutely love your shoes form the moment you open the box. If you are not happy then we are not happy. Check out our returns policy then contact us and we will let you know the next steps to take.
To view our full returns policy please see our terms and conditions.
Where are your shoes made?
All of our shoes are made in Christchurch, New Zealand.
Are your shoes made in a sustainable environment?
We understand that a lot of waste products are created during the manufacturing process and we have done what we can to minimise the effect this has on the environment. Commando-M currently has three recycling processes in place: one for cardboard, one for plastics and our major one being for PVC.
When manufacturing our shoes, waste is created from PVC purging in the plasmatic machine. We send this waste PVC to Matta Products (in New Zealand) who use it in their production of safety matting used in children’s playgrounds. Matta Products have used recycled PVC to create these soft mats for over 18 years.